FREQUENTLY

ASKED QUESTIONS

MAKING A COMPLAINT
 

Making a Complaint North London Homecare & Support Ltd, provide many services. We aim to provide a high standard to ensure that the service we provide matches your needs and expectations.

We welcome any comments you may care to make. If we are not doing something, as you would like it, please let us know, it could help others too.

As far as is possible, we will safeguard the complainant or refer them to other professionals/advocacy services, who may be able to represent them.

We will only disclose necessary information to the person to whom you are complaining about and, where possible, we will not identify the complainant. However, please appreciate this is not always possible.

In situations where upon a disclosure of a complaint, a vulnerable person is believed to either be at risk of or being abused, an alert will be made to the local authority under their Safeguarding of Vulnerable Adults Procedures and adequate protection requested.

 
WHO TO ADDRESS YOUR COMPLAINT TO:

Where possible, we ask you to discuss the problem with your care/support worker who will do their best to resolve the problem. You can also contact your Team Leader, or the Registered Care Manager.

If you are unhappy at the way your complaint is being dealt with please contact the Managing Director-Catherine McBride.

After Catherine McBride has responded to your complaint and you remain dissatisfied, you can refer your complaint to the Local Government Ombudsman (LGO). This is a free, independent service.

The LGO Advice Team can be contacted on:

Tel: 0300 061 0614

Website: www.lgo.org.uk

NORTH LONDON HOMECARE & SUPPORT LTD

We are committed to promoting the independence of each Service User, facilitating their Individual choice to enable them to live their preferred lifestyle, whilst offering support to their families.

Choosing a care service provider can seem like a scary and impossible task and we understand that it can be a challenging time. With over 50 years experience, North London Homecare and Support Ltd., can provide you with expert advice and help every step of the way, why not call us on 01279 452105 or 0208 443 3380 or get in touch via our contact form here.

North London Homecare & Support Ltd was incorporated as a Private Limited Company at Companies House, Cardiff on 12 March 2003.

 

COMPANY NUMBER 4695240

 

Registered Office:
Suite D
The Business Centre
Faringdon Avenue
Romford
Essex
RM3 8EN

North London Homecare and Support Ltd is a member of the United Kingdom's Home Care Association Ltd.

© Copyright 2017. All rights reserved for North London Homecare & Support Ltd. Established in 1967

Registered in England number 4695240. Design by Instar-Media

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